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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Intern within PNC’s Digital organization, you will be based in Pittsburgh, Cleveland, Birmingham, Dallas, Columbus, or Kalamazoo.

Job Description

Digital Experience Undergraduate Intern

As a PNC Intern, you will participate in a “best-in-class” internship program. During this 10-week program, you will have the opportunity to gain exposure to a specific line of business, expand the tools you need to launch your career and complement your education with real-world job experience.

Retail’s Digital team develops and delivers digital banking and lending technology from Online Banking to PNC’s suite of mobile banking apps and our ATM capabilities. The Digital team is a back-office group tasked with staying on top of the latest customer trends and preferences to continually enable customers with the ability to bank when, where and how they want. The Digital team fully supports Retail’s “Digital First” efforts to create banking solutions within channels outside of the branch giving customers the latest banking and lending technology that is both easy to use and secure.

 

This team has produced features, products and services like the PNC Mobile Banking app, Card-Free ATM Access, Online Banking, card travel notifications and many more. The team also works with FinTech companies to bring the latest digital capabilities to PNC customers such as peer-to-peer payments through Zelle. The team also supports the Retail National Expansion efforts.

 

As a Digital Experience Intern, you will:

• Assist senior leaders and managers by creating pieces of the larger, visually appealing, highly usable and intuitive user experiences.
• Create scenarios, user flow diagrams, interaction models and visual communication systems.
• Communicate ideas using prototypes, wireframes, interactive mockups or other work products.
• Assist with the communication of complex design concepts and strategies clearly and persuasively across different audiences.
• Create concise instructional copy that guides users though experiences while expressing the brand in a consistent and powerful manner.
• Assist in the organization and designing of complex information systems for optimized user paths and experiences.
• Assist in the creation of user-centered design deliverables including site maps, navigation models and storyboards; and analyze PNC’s competitive positioning, industry landscape, emerging technologies and customer demand.
  Assist managers with the development of holistic strategies that position PNC as the leading provider of online products and services to targeted segments.
• Develop a clear customer value proposition and assists with an experience roadmap that supports it as well as considers emerging technologies and the competitive landscape.

The Digital Summer Internship is located in Pittsburgh, Cleveland, Birmingham, Dallas, Columbus, and Kalamazoo.

 

Job Profile:

Participates as an intern in the PNC summer internship program.

Performs or assists with the core activities of the group by applying knowledge learned to drive business results (e.g. deal, sales, or process support, internal or external customer interaction, or supporting internal projects). Works under supervision and may have limited approval and/or exception authority.
Participates in social learning within the organization (e.g. identifies and networks with business representatives and peers, participates in mentoring, job shadowing and community outreach)
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Required Education and Experience:

Working toward Bachelor’s Degree, preferred business relevant majors (e.g., Finance, Accounting, IT, Economics, Marketing, Mathematics, Statistics, HR, Management, Communications, Business Law, Psychology, Logistics, Engineering, Computer Science, Actuarial Sciences), sophomore or junior status, Minimum GPA 3.0.
PNC provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.