Chatham University

Job Title: Access Services Associate

Apply at: (resume and cover letter required)

Job Type: Part-Time, 19 hours per week, preferably during the traditional workday (8-6) but with some flexibility

Position Reports to: Head of Access Services

Position Summary: The Access Services Associate assists in all aspects of resource sharing.


A Bachelor’s degree is required for this position. Preference will be given to candidates with an MLIS degree or who are currently students in an MLIS program and/or those with 2 years academic library experience. Familiarity with ILLiad, OCLC WorldShare, and Koha or another integrated library system is preferred but not required.

Duties and Responsibilities:

Resource Sharing:

  • Process interlibrary loan (ILL) borrowing requests and lending requests.
  • Maintain accurate ILL records and follow up on errors and problems.
  • Communicate daily with librarians and staff at other institutions to facilitate resource sharing.
  • Assist Head of Access Services in issuing invoices for lost materials, receive and process bills from other institutions for both ILL and EZBorrow resource sharing systems.
  • Stay current on issues of copyright as it pertains to resource sharing.
  • Maintain the ILL manual specific to the JKM Library’s policies and procedures.
  • Keep up-to-date on ILLiad software updates, trends, and best practices.
  • Collect ILLiad & EZBorrow statistics for monthly report.
  • Work closely with liaison librarians to create lists of items requested for collection development purposes.


  • Process course reserve items and collect statistics each semester.
  • Assist Head of Access Services in creation of library hold lists and letters for billing.
  • Serve as backup to Head of Access Services for questions from Library Access Services Aides about circulation, EZBorrow, and ILLiad.
  • Stay current on issues of copyright as it pertains to course reserves.
  • Work with Head of Access Services to ensure all graduating students return their library materials.


  • Other duties as assigned.


Physical Requirements:
Hear:     Continuous                                                         Sit:          80%
Speak:  Continuous                                                        Stand:   20%
See:       Continuous with 20/20 acuity                    Walk:     20%
Stoop/Bend/Kneel/Squat:  10%                                  Write:   80%
Use telephone:  10%                                                       Push/Pull:  5%
Use computer:  90%
Reach above shoulders:   5%
Fine hand manipulation: 25%

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