Electronic Resources Associate

The MIT Libraries seek a resourceful and service-oriented person to contribute to the work of our electronic resources team. This position is an excellent opportunity to gain experience in  a dynamic academic library setting. Under the direction of the Electronic Resources Librarian, this position supports the acquisition and management of electronic resources, including ordering, licensing support, establishing access, troubleshooting access problems, renewal, payment, adjusting records as titles cease/are canceled, or transferred to other publishers or hosting platforms, as well as quality control and lifecycle support.


Ordering Support

Research and review purchase and subscription options, including pricing and other options for requested titles.
Place orders with appropriate vendors and/or publishers (via email, EDI, etc.).
Identify, create, modify, activate records in Alma, the Libraries’ Library Management System (LMS).
Create and maintain records in other tracking systems.
Licensing Support

Provide support for the licensing workflow during the order and renewal process in partnership with the licensing staff in Scholarly Communication & Collections Strategy (SCCS).
Prepare renewal forms and amendments for authorized signature.
Perform license fulfillment steps, including returning signed licenses to publishers/vendors and filing official copies
Access Set-Up for E-Resources

Coordinate the work of the vendor, publisher, interface provider, and Libraries’ technology staff to establish access for eresources.
Announce availability of E-Resources to subject selectors, and to catalogers for full cataloging.
Renewal Process

Follow annual renewal procedures for journals, databases, and other resources as needed.
Communicate with product sponsors (Collections Strategy and Analysis (CSA) or other subject specialists) about renewal options and pricing, as needed.
Perform initial negotiation with vendors, as needed, to reduce renewal price to within acceptable increase, following guidelines determined each year with CSA.
Secure invoices for renewal and code for payment.
For resources we decide not to renew, work with the vendor to complete cancellation; update records in local systems; communicate to other staff (e.g., catalogers, subject specialists, etc.) to complete their steps of the cancellation process.

Problem-Solving for E-Resources

As part of the “digprob” team, solve problems with access to electronic resources as reported by library staff and users.
Investigate data discrepancies and anomalies in our complex infrastructure for documenting and providing access to our electronic resources (namely, Staff Vera and Alma).

Liaison Responsibilities

Work closely with Collections Strategy and Analysis (CSA) staff and subject selectors regarding:
Ordering questions
Bibliographic questions
Retention decisions
Format changes, and other issues.
Work closely with catalogers, preservation staff, accounts payable, Information Delivery & Library Access (ID&LA), and technology staff to ensure effective service, communication, and problem-solving.
General Responsibilities

Participate as part of group processes in:
Standardizing, documenting and maximizing efficiencies in team workflows
Establishing team goals
Collective problem-solving
Coordinating activities and projects.
Contribute to the creation, review and revision of documentation of procedures and policies for team operations.


High school graduate or equivalent; 2 years direct/related experience.
Solid experience with library management systems and tools, and the interest and affinity for learning and mastering new software, systems, and technology.
Aptitude for accurate, detailed, and quantitative work.
Strong organizational, analytical and problem-solving skills, including ability to identify problems and carry out solutions independently or in collaboration with others.
Demonstrated ability to manage competing priorities and work with minimal supervision.
Strong communication skills, both oral and written.
Positive service attitude and excellent interpersonal skills with proven ability to work as an integral part of a service team and to interact effectively with a variety of people.
Demonstrated ability to be flexible, embrace ambiguity, adapt to change and successfully work independently and collaboratively in a fast-paced, dynamic environment.
Enthusiasm for embracing the empathy, courage, self-reflection, and respect essential in a multicultural, diverse and inclusive workplace, and ability to embrace those values in collections and public service work.

Experience in a library, higher education, and/or a customer service environment.
Previous work in acquisitions, particularly in an academic library setting.
Experience with Ex Libris’ Alma and/or Primo systems.

We expect the candidate to be stronger in some qualifications listed above than others; we are committed  to helping our future colleague expand their skills, as well as learning from their areas of strength.

HOURS: 35 hours per week. Monday-Friday 9 am – 5 pm; hours may change based on business needs  and MIT’s academic calendar. Please note: this role has the opportunity to be 100% remote.

HOURLY RATE AND BENEFITS: This job is a Pay Grade 5 with the following hourly

range (min-mid max):


Actual based on qualifications and experience. MIT offers excellent benefits including a choice of health  plans, a dental plan, tuition assistance and fully subsidized MBTA passes for local bus and subway service. The MIT Libraries affords a flexible and collegial working environment and provides opportunities for training and skill development.

This is a union position. Employees working in this position are covered by the collective bargaining  agreement between the MIT Libraries and American Federation of State, County and Municipal Employees Council 93. Provisions related to wages, benefits and other terms of employment are  contained in the agreement. Any questions regarding the agreement should be directed to lib-hr@mit.edu.

APPLICATION PROCESS: Apply online at: https://hr.mit.edu/careers applications must include cover letter and resume. Priority will be given to applications received before January 9th, 2022; position open until filled.


The MIT Libraries support teaching, learning, and research across the Institute, with millions of resources, deep expertise, and five campus locations where our community consumes and creates knowledge. Our organization is on an exciting journey of transformation, pursuing a digital-first model for research libraries and prioritizing an open scholarship agenda. We aim to exercise bold leadership in defining a model for research libraries in the future, with innovative spaces like the newly renovated Hayden Library and a  focus on supporting data-intensive and computational research and learning.

We strive to do great things, powering the MIT community to solve complex problems in the service of  humankind, and each member of our 146-person staff has a role to play in pursuing that vision. We’re  constantly adapting to the rhythms of a changing world, and we welcome candidates who can help us do  that in thoughtful and strategic ways that center our mission and values.

MIT Libraries is an environment that welcomes any body, any mind — including all genders —and  particularly encourages applications from underrepresented minorities, women, disabled applicants, and  veterans. Professionals who enthusiastically embrace the empathy, courage, self-reflection, and respect of  a multicultural, diverse, and inclusive workplace and who strive to incorporate those values in their work  and interactions are encouraged to apply.

VISA SPONSORSHIP: MIT sponsors visas only for certain academic and research positions. MIT does  not sponsor the following individuals for employment-based visas or for exchange visitor visas: students;  technical, administrative, library, or support staff members; individuals with inadequate funding, insurance,  or credentials; or those whose particular visa history precludes sponsorship.

Research Development Student Worker- Administrative/Office Support II

Research Development Student Worker- Administrative/Office Support II
Office of Sponsored Programs – Pennsylvania-Pittsburgh – (22009081)
Academic research and scholarship employment opportunity for a student with an interest in informational technology, data management, and communications strategies.

While being mentored by current staff members, the student employee will have the opportunity to gain practical experience in database management; data management and refinement; and data stewardship.

The student will have the opportunity to identify specific goals and objectives for their work in collaboration with the Assistant Director for Research Development.

Essential job functions:

-update existing records with detailed opportunity information

-compare records to identify and remove duplicate entries

-edit records to reconcile conflicting data

-compare records across databases to identify matching items

-assist in developing content and communications for constituencies

-employ descriptive metadata to review and assess impact of strategic communications efforts.

-Experience with data visualization tools and basic coding

-Data entry- attention to detail

-Social media analytics- string analytical skills

-Awareness of current data management technologies.

App Developer

Be a part of something exciting and new! My team is looking to create an app tailored toward safety. We are searching for college students with experience in app development. Potential team members would be strong coders with experience in iOS development and ideally, have experience in Java and Python.

If you are interested or know someone who might be, reach out via email (udr1@pitt.edu)!

Hello Neighbor Internships (Accounting, Development, Mentorship, Education, and Data Analytics)

Accounting Intern (Location: Pittsburgh, PA)

This internship will have you working directly with the Controller to support the development of several key systems to help analyze spending as Hello Neighbor continues its growth. This internship will revolve around analyzing grant budgets as well as data entry in our accounting system (QuickBooks), and being able to use that data to build meaningful Excel models and data tracking reports. These systems will be used directly in future budgeting processes as well as decision making for grant proposals.

Key Responsibilities:
Review grant budgets and narratives and be able to understand the information contained in both.
Perform data entry for budget information contained in various grant/funding budgets.
Great Excel models to help analyze grant budget spending
Support the controller in future grants budget proposals
Provide additional accounting department support as needed.
Hours per week: 15-23 hours per week (estimate) from Tuesday-Thursday 9-5PM
Preference will be given to Master or MBA students or those focused on accounting degrees
Location: In our sunny office located in Larimer
To Apply:
We are accepting applications through September 9, 2022.


Development and Marketing Intern (Location: Pittsburgh, PA)

This internship will have you working directly with the Director of Development to support donor relations data management, grants calendar, and marketing efforts. This internship will revolve around donor data using Hello Neighbor’s data management system (Little Green Light), building out a grants calendar that will represent upcoming due dates (letters of intent, application deadlines, submissions, reports, etc), and ability to creatively influence marketing efforts in social media and external communications. These systems are imperative to the future success of Hello Neighbor’s growth.

Key Responsibilities:
Ability to use excel, or other system, to build and create grants calendar
Perform data entry with sensitive donor information, using appropriate fields
Creative thinker and interest in nonprofit development and marketing
Support the donor relationship coordinator in data entry best practices
Provide additional development and marketing department support as needed.
Hours per week: 15 hours per week (estimate) from Tuesday-Thursday 9-5PM
Preference will be given to those focused on nonprofit management
Location: In our sunny office located in Larimer
To Apply:
We are accepting applications through September 9, 2022


Mentorship Intern (Location: Pittsburgh, PA)

This internship will have you working directly with the Mentorship Program Manager to support the ongoing needs and growth of the program. The internship will work to support Hello Neighbor’s 7th Mentorship cohort from Kickoff through Closure, providing administrative support, and assisting with event planning. It will include opportunities to meet our mentor and mentee families at events throughout the cohort.

Key Responsibilities:
Assist with planning monthly mentor meetings and program signature events
Provide administrative support, including data entry and preparation of program communications
Develop and curate a list of community resources for program participants, including free and subsidized enrichment opportunities and social services.
Hours per week: 15-20 hours per week (estimate) from Tuesday-Thursday 9-5PM
Genuine curiosity and excitement about connecting with immigrant and refugee families
Preference will be given to graduate level students
Location: In our sunny office located in Larimer
To Apply:
We are accepting applications through September 9, 2022


Study Buddy/Education Intern (Location: Pittsburgh, PA)

The Study Buddy Education Intern will provide support to the Education Manager to coordinate Study Buddy’s day-to-day operations, including communication with students and tutors, tracking program information and data, and covering tutor absences when necessary. This role will work closely with the Education Manager to organize program information and data that will help show the impact of the Study Buddy Program.

Key Responsibilities:
Communicate with students and tutors regarding scheduling
Maintain and analyze session attendance data
Assist with in-person and virtual event planning
Assist with tracking and gathering data from students and tutors.
Work closely with interpreters to provide language-appropriate support for students and their families as needed.
Serve as tutor support to cover tutor absences
Hours per week: 15 hours per week (estimate) from Tuesday-Thursday 9-5PM
Preference will be given to those enrolled in education degree programs or those with previous experience tutoring youth
Location: In our sunny office located in Larimer
To Apply:
We are accepting applications through September 9, 2022


Data Analytics Intern (Location: Pittsburgh, PA)

The Data Analytics Intern will work directly with Hello Neighbor’s Family Services and Resettlement teams, including our Family Services Director and Program Managers to provide analytical and data support to the growing Hello Neighbor programs and operations. Your strong critical thinking, data visualization, organization and analytical skills will help support our strategic goals and continued growth by improving operational efficiency and service delivery to Hello Neighbor’s growing client community.

Key Responsibilities:
Continue the design and development of a client database using Salesforce to manage information for multiple programs that incorporate best practices for service enrollments, tracking of client interactions, and case management style service provision
Provide customized solutions using the Salesforce platform
Troubleshoot any bugs or attacks in the system or the system designs.
Develop and execute Salesforce configuration changes as needed, including Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports
Manage all aspects of user and license management including new user setup/deactivation, roles, and profiles.
Build out reporting requirements and needs
Import client-related data form current sources to new database
Hours per week: 15-20 hours per week (estimate) from Tuesday-Thursday 9-5PM
Database management experience using Salesforce
Preference will be given to graduate level students
Location: In our sunny office located in Larimer
To Apply:
We are accepting applications through September 9, 2022